For any questions regarding purchasing, shipping, billing, returns or exchange, please write to shop@balqees.com or send us a WhatsApp message on +971 56 536 5554.

1. Shipping options may vary depending on the delivery restrictions in your country.
2. Exact shipping prices are unknown until you proceed through the checkout process.
3. Additional fees such as taxes, duty, or brokerage may be requested upon delivery or billed in the future from the carrier selected and your local customs department. Balqees Honey is not responsible for any of these costs.
4. International shipping rates and countries we ship to are mentioned in the table below*.

Balqees Honey will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

Multiple transactions may result in multiple postings to the cardholder’s monthly statement.

1. Delivery will be made to the address specified when you complete the order, At point of delivery, identity verification of the Consignee by sighting either an original labour card, passport, driving license, emirates ID Free zone ID to support consignee verification, will be required by our courier partners/Delivery Team.
2. We use a variety of delivery methods, depending on the size of the product you order. Some products are delivered directly by our supplier and the supplier will contact you to arrange delivery.
3. Whilst we make considerable effort to deliver all your products within 48 working hours of the date of your order, we shall not be liable if we fail to do so in part or in full due to circumstances beyond our control. We shall contact you to let you know if we are having any problems getting a product to you within that time. Supplier delivered products for areas outside of main city limits that are classed as remote or semi remote may take up to 5 working days dependent on supplier schedules. (Contact Customer Support if further information is required).
4. We do not ship or deliver on UAE weekends or holidays.

*International Shipping Rates